Return and Refund Policy

H2Renew 60 Day Risk-Free Trial

Try the H2Renew X1 risk-free for 60 days with the H2Renew challenge.

We're so confident that the H2Renew X1 will boost your energy, accelerate recovery, and enhance your hydration that we offer a risk-free 60-day trial.

Drink at least 3 bottles from the X1 daily for 60 consecutive days.

If you don’t experience noticeable improvements to your well-being, contact us after 60 days for a full refund (minus shipping).

How It Works:

  • Purchase your H2Renew X1 and start your 60-day trial.
  • Experience the potential benefits - increased energy, faster recovery times, and better hydration.
  • If within 60 days you're not completely satisfied, reach out to our customer support team for a refund.
  • We'll process your full refund (excluding shipping) - no questions asked!

H2Renew General Return Policy

Thank you for choosing to shop with H2Renew! If your product is unopened and unused, you have 30 days after receiving your item to request a return or an exchange. (If you purchased through a 3rd party retailer, you would need to go through them for a return and would need to follow their return policy.)

Instant Exchanges

If you opt for an instant exchange, your exchange order will be created immediately. Please note if your item is required to be returned back to us and you fail to do so before the label expires (after 28 days), you will be charged for the exchange.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Gift Cards
  • Items Marked "Sale Final" or "Closeout"
  • Custom products (such as special orders or personalized items)

Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, while we process refunds within 10 business days, your bank or credit card issuer may take additional time to reflect the refund in your account.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@h2renew.shop or call +1 (800) 385-1129.

What If There Was a Problem with My Order?

If you run into an issue upon delivery (you never received your item, item arrived damaged/defective, or the wrong product was delivered), please email or call us right away so we can make it right!

Please keep in mind that claims need to be submitted within 2 weeks of receiving your item.

  • If your item says “delivered” and has not arrived, please wait 3 business days before filing a claim as we have seen packages show up within this timeframe.
  • Lost in transit packages are considered when there has not been tracking updates for more than 7 business days.
  • Once submitted, we will review your claim and get back to you within 1 business day.

We Do Not Cover:

  • Missing parcels or redelivery fees due to invalid/incorrect address information provided by you.
  • Delays in transit.
  • Order marked as unfulfilled or unshipped. This may be due to a pre-order or delay in shipping during high-volume periods (ex. Holidays).
  • International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.
  • Items that are returned to us for a refund or exchange that are in an unsellable condition.
  • If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions.

If Product Is Not Received

Please know that H2Renew strives to address all concerns! If your product was shipped but was not received, we will ask you to take a few steps on your end to begin an investigation. Steps will include, but are not limited to:

  • File a claim with the carrier.
  • Provide H2Renew with the claim number.
  • H2Renew will review the claim and approve/deny.

If you have any questions or concerns, please reach out to the Customer Service team through email at support@h2renew.shop or by calling +1 (800) 385-1129.